Payment and Energy Assistance Programs
We are here to help! If you are struggling to pay your bill and need assistance please reach out to us. We can work with you to avoid an unexpected service interruption.
MaineHousing’s Weatherization Program provides grants to low-income homeowners and renters to reduce energy costs by improving home energy efficiency.
Weatherization improvements may include insulation, weather-stripping, caulking, and some safety-related repairs. Central Heating Improvement Program (CHIP) grants may be used to repair or replace central heating systems.
Home Energy Assistance Program
The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs. You can also qualify for energy-related repairs if you are eligible for HEAP.
The amount of help you may receive from HEAP is based on your household size, income, and energy costs. Contact your local CAA to find out if you qualify today!
Bangor Gas Customer Discount
If you are a customer of Bangor Natural Gas receiving our residential rate, you may be eligible to receive a 28% discount on your transportation rate. This discount applies to any customers identified by the Maine State Housing Authority as eligible for LIHEAP. Once enrolled, customers will receive the discount for as long as they are LIHEAP eligible.
211 is a free, confidential information and referral service that connects people of all ages across Maine to local services. 211 Maine is based in Maine and available 24 hours a day, seven days a week.
Whether it’s financial assistance, domestic violence, addiction treatment, health care, mental health, or heating and utilities assistance, we will talk to you to find out what you need and walk you through all the options to find the right service or program for you.
Visit 211maine.org for full program details.
We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at (207) 941-9595 as soon as you think you need help. We can work with you to avoid an un- expected service interruption.
If you agree to a payment arrangement for your past due ac- count balance, we will waive the late payment fees provided that you abide by the terms of the payment arrangement. To take advantage of this opportunity, please contact us.
Budget billing allows you to pay a fixed amount each month based on your energy usage history. Many customers find it easier to budget for a regular bill amount than to accommodate the cost fluctuations that go with higher energy usage periods. Contact our Customer Service Department at (207) 941-9595 for more details
Bangor Natural Gas will not disconnect service or refuse to reconnect for residential customers when you or someone in your house is seriously ill, if a registered physician confirms that an emergency exists. If you cannot get a doctor to call right away, you may let us know yourself. We will wait three workdays for the doctor to call or write us. We can require written certification from the doctor, including specific reasons why service is necessary and how long the emergency will last. Disconnection can be postponed due to a medical emergency for up to 30 days and can be renewed up to 90 days.
Please call our Customer Service Department at (207) 941-9595 for more information.
Please note: a medical emergency does not cancel the bill. We will refer you to financial assistance agencies and ask you to negotiate a reasonable payment arrangement.